Refund Policy

Return Policy

Thank you for shopping at Cruno! We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a 3-day refund policy, subject to the following conditions:

1. Eligibility for Returns:

• Timeframe: You must initiate a return request within 3 days of receiving your order. The delivery date is considered day one.
• Condition: Items must be returned in their original condition, unused, unworn, and with all original tags and packaging intact.
• Proof of Purchase: A valid order number or proof of purchase is required for all returns.
• Non-Returnable Items: Certain items are not eligible for returns, including:
  

2. How to Initiate a Return:

• To initiate a return, please contact us at trendifyd56@gmail.com
• Please provide your order number, the item(s) you wish to return, and the reason for the return.
• We will provide you with instructions on how to return your item(s).

3. Return Shipping:

• Customers are responsible for return shipping costs, unless the return is due to a defective or incorrect item received.   

• We recommend using a trackable shipping service and purchasing shipping insurance as we cannot guarantee that we will receive your returned item.  
• Please return the items to the following address:
  

4. Refunds:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed and credited to your original method of payment within [3] business days.   
• Shipping costs are non-refundable.

5. Exchanges:

• We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order.   

6. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately at [Your Email Address] with photos of the damage. We will work with you to resolve the issue.